Press 1 for English?

Jul
13

Last night I had the pleasure of phoning my bank for a rather senseless issue.  Once I reached Customer Service, I was prompted to press 1 to continue the call in English.  Let me begin by saying the bank that gets my business only operates in the states of Louisiana, Texas, New York, New Jersey and Connecticut.  My curiousity got the best of me at this point so I decided to hang up and begin the call again just to hear the other language choices.  To my utter surprise, there was only one other choice.  Can you guess what that language was?  Spanish!

My first question is why should I have to even press 1 in a country where the predominant language is English?  Question two, why should I have to press 1 when calling a company that does not even operate outside of the United States?  And my third question, is it now a requirement that one must speak Spanish to obtain a job in a United States corporation – that ONLY operates in the United States?

According to the U.S. Citizenship and Immigration Services website, a requirement to become a US citizen is to be able to read, write and speak English.  Now, I know I just said a requirement to become a “citizen”, but isn’t that what’s important at this point?  I know the United States is the “land of the free and the home of the brave” but are our soldiers fighting for the freedom of immigrants that are coming over here taking jobs away from our Americans, costing tax payers thousands of dollars at the borders and in general weakening the overall national security of the United States?  I think these soldiers would greatly disagree if you asked them that same question!

So, if you are a United States citizen a) you were either born in this country or b) you received a green card.  If you were born in this country, I assume you know English.  If you became a citizen through the immigration and naturalization process, as I mentioned earlier, it is required that you learn to read, write and speak English.  Therefore, why the need to press 1 for English?  In my opinion, giving the choice to press 2 for Spanish is only inviting immigration.  Do these large banks really think that these immigrants (legal or otherwise) that can speak very little or no English at all are really going to use banking services?

I think it is time we start taking care of our own people instead of trying to be politically correct and taking care of every person that comes to the United States!  Press 1 for English?  Give me a break!  Made in America!

 

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